Frequently Asked Questions

In 1910, Charles S. Goldberg started what became known as Goldberg Plumbing Supply in Bayonne, NJ. His focus was to create a reliable resource for plumbing, heating, HVAC, and industrial supplies while providing superior customer service. Since then, we’ve grown over three generations to become the largest distributor on the East Coast, with locations serving New Jersey, New York, and Pennsylvania. Today, President Justin Freedman, assisting CEO Bruce Tucker, works tirelessly to bring customers the most efficient and technologically advanced products while continuously providing excellent service.

No, we have all of the other products and accessories needed to make your kitchen and bathroom the most beautiful rooms in your home. We carry multiple lines of countertops, cabinetry, ventilation systems, towel warmers, and water filtration systems, just to name a few. For more showroom products and information, visit us at ShopGPS.com

No, but if you do not have a plumber or contractor, we would be happy to recommend someone to meet your particular needs.

General Plumbing Supply serves you from throughout New Jersey and New York. Our branches are open from 7 am to 5 pm with some having hours until 1 pm on Saturdays. Our showrooms are open from Monday – Saturday with varying hours. For a complete list of our locations and hours of operation, click here.

If you need an item that isn’t on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. You can contact us at 1-800-225-5477 or sales@generalplumbingsupply.net for pricing and availability information and allow 24-48 hours for pricing and availability quotes on these items.

Once you have placed an order, you will receive an email confirmation, including your order details. This email lets you know that the order is currently in process. You can also log in to your account and search for the order number. The status will be displayed.

To check on the status of an order, contact us at 1-800-225-5477 or sales@generalplumbingsupply.net

Returns of non-defective or defective products are accepted for items purchased from Us. Subject to the terms, we accept returns of non-defective products up to thirty (30) days after your receipt and returns of defective products purchased online up to ninety (90) days after your receipt. There’s no minimum value on returns. If a product is defective or damaged, we will issue credit in full, provide replacement parts, or send you an exact replacement. If the replacement part or the exact replacement is not in stock, it will be shipped via standard shipping at no additional cost (or via expedited shipping for an additional fee). Visit our policies page for more.

When a product order is placed for delivery, it will be shipped or delivered to the address designated by the purchaser, as long as such shipping address is compliant with the shipping restrictions contained on the Site. GPS endeavors to ship products in the most efficient shipping method possible. Please note that GPS endeavors to process orders within one (1) to two (2) business days and that We do not ship on weekends.

For smaller products, GPS typically ships via Standard Ground. The estimated delivery date will typically be five (5) to seven (7) business days after the product leaves the warehouse. GPS’ chosen provider is UPS, but We may use Fedex or USPS under certain circumstances.

For larger products that require truck delivery, GPS typically ships via freight carrier. Products will be delivered curbside. Liftgate and additional insurance are extra. GPS will let you know the total shipping cost before the product is shipped if additional options are requested. Due to the cost of some items, LTL shipment rates are subject to change for additional insurance as necessary. Expedited shipping methods are available for an additional cost.

For more information about our shipping policy, please click here.

Shipping charges are calculated based on a combination of the product(s) purchased, shipping address and shipment methods, taking into account any applicable promotional shipping offers. Shipping costs are subject to change if an error in package size or weight is found. You will be notified in writing of all changes and will have the right to cancel the order if you do not accept the additional charges. You can determine shipping charges by (i) adding the product(s) to your shopping cart, and (ii) going to the Checkout Page and typing in the shipping zip code(s). The cost of shipping and the various options available will then be displayed on the screen.

For more information about our shipping policy, please click here.

Our chosen provider is UPS, but we may use FedEx or USPS under certain circumstances. After you place your order, you will receive a tracking number via email. There will be a link in the email taking you to your tracking information.